Langer’s is also home to a restaurant and bar, and hosts parties and corporate events. Today, it provides many fun activities such as a range of arcade games, alongside laser tag, a bowling alley, and a rock wall. Langer’s Entertainment is an FEC in Sherwood, Oregon with a family connection to the city that dates back to 1879. Because they’re less reluctant to spend a little more to get the bonus.” Langer’s Entertainment “We’ve seen an increase in value that the customer is purchasing. Again, these help drive revenue, says D’Amico: In addition, the solution helps the operator to offer promotions and incentives, such as its All-Access Game Play and Unlimited Game Play, which also come with bonus credits and a bonus structure. “Our kiosks are set up to sell attractions, like laser tag, and for card value sales – which is what 99% of our guests use the kiosk to purchase.” And they’re definitely a lot less of a headache than a staff member,” says D’Amico. A streamlined experience that drives revenue The feedback from guests has been positive too, as they can simply tap and play without scrabbling for cash. As a result, staff can spend more time on the floor interacting with customers for the traditional welcoming feel that Laser Bounce strives for, instead of being tied up with cumbersome operations.
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Bringing in this contactless business solution meant that the business could leave behind time-consuming and costly manual processes. Meanwhile, employees don’t have to spend time emptying machines and counting coins. “Having the Mobile Wallet was not only great for our reopening, but it’s nice for customers to see we’re at the top of our game with arcade technology.” “We like to be the leader in introducing innovations and, especially with COVID, getting the Mobile Wallet was a no-brainer,” says D’Amico. Cost-savings from not purchasing tickets and tokens, labour-savings from not counting them (no paper dust and coin jams requiring service and repair), the ease of use, and increase in guest satisfaction – it’s a crucial part of our business.” “Implementing the Embed system brought several benefits. Reducing costs and increasing satisfactionįrom an operator point of view, cashless business solutions also save money, as Ryan D’Amico, Co-Owner and General Manager, explains: Going cashless means contactless transactions, keeping visitors safe and reducing friction from the experience. This is something that guests increasingly expect when visiting attractions – even more so in the wake of COVID-19. In particular, it needed a cashless business solution. However, it soon faced the challenge of keeping this traditional approach while simultaneously modernising it for a more streamlined experience and a more efficient operation. It is a family-owned and operated business that aims to bring together “mom-and-pop” hospitality with corporate amenities for a quality guest experience.